Frequently Asked Questions

For the convenience of our guests and to help answer some of your queries, please find below our frequently asked questions about Citywest Hotel, Conference & Event Centre.

What time is Check-in?

Guests can check-in daily from 2pm. Early check-in may be available subject to availability. Please contact Reception on +353 1 401 0500 to check availability.

What time is Check -out?

Guest must depart by 11am unless a late check-out has been arranged. This is subject to a supplement charge and availability.  Please contact Reception on +353 1 401 0500 to check availability.

Do I need a credit card to make a booking?

To make a booking, a valid credit or laser card is required to guarantee your reservation.

Will my credit/debit card be charged on booking?

Bookings require a credit card for guarantee only, unless, in cases were this is otherwise stated. For some special offers and specific dates, full payment is required at time of booking but these terms will be outlined in the special offer terms & conditions.

Can I cancel my booking?

Citywest Hotel offers free cancellation up to 4pm on the day of arrival. Some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer/date.These terms will be outined in the terms & conditions.

How late can I check into the Hotel?

Guest must check in before 12 midnight. A late check-in may be arranged subject to availability. Please contact reservations on +353 1 401 0500 to check availability.

Does the hotel have Wi-Fi?

Citywest Hotel offers complimentary access to our market leading, high speed Wi-Fi in all areas of the hotel and conference and event centre.

Does the hotel offer an airport transfer?

The hotel does not offer a transfer to Dublin airport, however taxis can be arranged for you by our concierge by calling +353 1 401 0922.

What age are children for the purpose of hotel packages?

Children are designated as between 2 and 12 years of age. Children over this age will be charged as an adult.

Does the hotel offer family facilities?

The hotel offers a kids activity room during school holidays and an unsupervised games room year round. For more information regarding family facilities at Citywest Hotel click here.

Is there car parking at the hotel?

The resort offers 2,000+ complimentary car parking spaces for customers.

Does the hotel offer evening entertainment?

Live music is available most Saturday nights in our bar. Please contact Reception on +353 1 401 0500 to enquire about upcoming entertainment.

How can I travel into Dublin City?

Citywest Hotel is connected to Dublin City via the LUAS light rail located just a short walk from the gates of the hotel. For further information click here. Dublin City can also be accessed via the N7 and will take approximately 20 minutes in light traffic.

Do I have to book dinner in the Restaurant?

It is advised to book dinner upon check-in with one of our Reception Staff.

What times is the Swimming Pool open for children to use?

Please contact the Leisure Centre on +353 1 401 0700 for times as they change seasonally.

What time are children alllowed in the hotel bar until?

Children are not allowed in the hotel bar after 9pm.

 

If you have any further enquires please contact reservations on +353 1 401 0500 or email info@citywesthotel.com.

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