Frequently Asked Questions

You can check-in from 3pm. Early check-in may be possible but you’ll need to contact Reception on (+353 1) 401 0500 to check.
We ask you to check out by 11am unless you’ve arranged a later time. However, it’s worth noting that may not be always possible to check out later and you will have to pay a supplementary if you do leave later. Please contact Reception on (+353 1) 401 0500 to see if late check-out is possible
Yes - to make a booking, we need a valid credit or laser card to guarantee your reservation
No – generally we won’t charge anything to your card when you book. However, full payment is needed when you book for some special offers and specific dates. You’ll find all this explained in the special offer’s terms & conditions.
Yes, you can cancel for free up to 4pm on the day you're due to arrive. However, some special offers and key dates may have a special cancellation policy – you’ll find these terms will be explained the offer’s terms & conditions.
You need to check in before 12 midnight. However, if you need to check in later, it can be arranged - but it depends on room availability. If you contact Reservations on (+353 1) 401 0500, they can give you more details.
Yes, absolutely. Citywest Hotel offers all guests and visitors free access to our market leading, high speed Wi-Fi.  This is available across all areas of the hotel and conference and event centre.
The hotel doesn’t offer a transfer service to Dublin Airport. However, our concierge can arrange a taxi if you call (+353 1) 401 0922.
We define children as being between 2 and 12 years of age. Anyone over this age is charged as an adult.
Definitely – we have a supervised Kids’ Activity room during school holidays and a year-round unsupervised Games Room. For more information about at Citywest Hotel’s family facilities, click here.
Yes – we offer over 2,000 complimentary car parking spaces for guests and visitors.
There’s live music most Saturday nights in our bar. If you contact Reception on (+353 1) 401 0500, you can find out who will be performing.

Citywest Hotel is connected to Dublin city centre via the Luas light rail. The nearest stop (Saggart) is located just a short walk from the gates of the hotel. For further information, click here.

Travelling by car, you can also access Dublin city centre via the N7 in about 20 minutes if traffic is light.

Yes, it’s wise to book dinner when you check in. One of our Reception Staff can give you all the information you need
These times change from season to season. If you contact the Leisure Centre on (+353 1) 401 0700, they can tell you the current opening times.
Children aren’t allowed in the hotel bar after 9pm.
If you think you may have misplaced one of you belongings, you cna contact us on lostproperty@citywesthotel.com