Careers at Citywest Hotel

Citywest Hotel is part of the Tetrarch Hospitality Group, one of Ireland’s leading Independent Hotel Management Companies, operating and asset managing over 1,600 bedrooms with close to 1,800 employees in some of the finest and best known hotels in Ireland.

We are an equal opportunitites employer.

We are currently recruiting for the following positions, if you wish to apply for any of these roles please email us at careers@citywesthotel.com with the position as the subject line.

Career Opportunities

Corporate Sales Manager

Main Duties & Responsibilities Include:

  • To be fully aware of The Hotels products and services and those of our competitive set locally, nationally and internationally.
  • Understand hotel pricing structure and be familiar with current rates.
  • Understanding of hotel seasonality, need periods and periods of high demand.
  • Ability to work on own initiative                                                                                                                                      
  • Key responsibilities:
  • To achieve Corporate Rooms, Conference, Meeting & Events and Food & Beverage hotel sales targets. Targets will be agreed on an annual basis.
  • To compile, implement and proactively manage the Hotels annual sales activity plan
  • To produce the annual sales & marketing plan with the direction and input of the commercial director to include a detailed spend analysis on all planned sales expenditure across all departments.
  • Maintain and develop new and existing business opportunities.
  • Research scope (cold calls, Internet, existing databases etc.) for new business and follow up on any opportunities identified to the end of securing new business (Bedrooms, MICE, Food & Beverage)
  • Follow-up calls on all sales leads, enquiries – passing on leads to other sales personnel/management in the hotel where appropriate.
  • To compile Weekly/Monthly Sales Reports as required and a weekly sales activity report for the Commercial Director
  • To manage all aspects of the corporate rate contracting process
  • To manage and coordinate regular database maintenance with agreed parameters and in line with legislative requirements
  • To plan and organise Fam Trips, Site Inspections and Sales promotions as required and represent Citywest Hotel at consumer promotions, trade exhibitions, seminars & workshops, and follow up leads where required.
  • Dealing with clients on telephone and email and responding to all requests and sales leads in a timely and professional manner endeavouring to convert enquiry to sale.
  • To manage and develop other members of the sales team to ensure high performance against the performance management plan.
  • To ensure all sales administration work is complete, follow-up calls, research calls, rate contracts etc. and communicate all negotiated rates to reservation, front office and accounts.
  • To be strategic in establishing lasting, favourable relationships with customers/ accounts and provide them with an intelligent, co-operative professional service.
  • Strive to meet measurable targets and goals as per the performance management plan.                                                                                                                                                                                                
  • The ideal candidate will have:                                                                                                                      
  • Minimum of 2 years experience in a sales role in a hotel required
  • Opera experience
  • Excellent attention to detail
  • Excellent customer service skills
  • A focus on achieving high standards
  • Excellent communication skills (good written and spoken English is required)

Bar Tenders

The main duties and responsibilities for this role include the following:

  • Serve and present beverages to customers in a quick and efficient manner while maintaining our hotel standards.
  • Dealing with cash on a daily basis while taking payment for food & beverage.
  • Replenish stock when required
  • Ensure that breakages and waste are recorded
  • Ensure that correct measures and correct pouring of alcohol is adhered to
  • Keep up to date with current promotions and new products
  • Make customers aware of offers on our extensive food and beverage range
At least 1 years experience working in a similar role is desirable. Flexibility is required, and hours of work will be evening time

Experienced Receptionist

The main duties and responsibilities include:

  • To ensure that both incoming and outgoing calls are handled in a professional manner.
  • To ensure that all reservation enquiries are handled in a professional manner and used as a sales opportunity.
  • To make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly.
  • To deal with customers without advance bookings on arrival in line with departmental procedures.
  • To take all opportunities to both promote products to our customer and increase the customer base.
  • To ensure that customers accounts are prepared and maintained and that payments are dealt with according to the hotels standards and company’s cash handling procedures.
  • To ensure all reservations and administrative duties are carried out efficiently.
  • To ensure the professional operation of the back office including monitoring the delivery of guest mail, faxes and personal belongings

Commis Chef 2nd and 3rd Year

Main Responsibilities:

  • To assist in the preparation of food according to recipes and cooking standards.
  • To prepare, cook and present all dishes within area of responsibility to the correct menu specification with regard to quality and quantity.
  • To ensure that any problems with food quality are identified and dealt with or reported promptly to the appropriate person.
  • To maintain all storage areas with regard to temperature, ventilation and cleanliness.
  • To ensure that all food items are stored under the correct conditions according to food type.

Flexibility with working hours is essential to this role.

Kitchen Porter Night Shift - Deep Cleaning

Main Responsibilities:

  • To ensure that all machinery is operated in line with trained instructions and is maintained in a clean working condition.
  • To ensure that chemicals are handled and stored in line with regulations
  • To ensure that surfaces, furnishings, fixtures and fittings are cleaned according to hotel standards
  • To adhere to kitchen cleaning schedules in line with HACCP regulations
  • Waste and rubbish is prepared and disposed of appropriately
  • To strip and clean all slicing machines, stoves, ovens, deep fat fryers and mixers, with the appropriate chemicals and cleaning equipment
  • To wash, clean, dry and sort all cutlery and store them correctly
  • To clean floors, walls, benches and fridges
  • To deep clean all work surfaces, shelves and benches in food areas to the required standard
  • To help with sorting and storing deliveries

Accommodation Assistants

Main Responsibilities:

  • To ensure all guest bedrooms and bathrooms are cleaned to the hotels standards.
  • To ensure all corridors and public areas are clean and well maintained.
  • To ensure a high level of security at all times.
  • To report all lost property and maintenance requests to the supervisors/manager.

The ideal candidate will have:

  • Experience within a similar role.
  • Excellent attention to detail.
  • Excellent customer service skills.
  • A focus on achieving high standards.
  • Excellent communication skills (good written and spoken English is required).

Accommodation Supervisor

Main Responsibilities:

  • To greet all guests and ensure guest’s needs are priority Number One.
  • Provide exceptional and professional service to all our guests, and to all CITYWEST HOTEL Standards.
  • To liaise with relevant departments, in a timely fashion, to ensure that the guests expectations are consistently met and where possible exceeded.
  • To ensure agreed standards of cleanliness and hygiene are maintained in all bedrooms in accordance with Hotel SOP ( Standard Operation Procedure)
  • Attends to guest complaints or feedback to ensure guest needs are met in a timely and cost effective manner; follows up as necessary.
  • To assign each worker their duties and to set required standards against which work will be checked, in accordance with Accommodation department SOP's.
  • Obtains a list of their rooms to be cleaned immediately and a list of prospective check-outs or cancellations to prepare work assignments.
  • Supervise operations within the Housekeeping department

Previous experience working in a similar role is essential.

Experienced Fitness Instructor

Key responsibilities of this role include the following:

  • To supervise the gym, carry out fitness assessments, and offer instruction to our customers.
  • To supervise and control swimming pool.
  • To assist in booking, and delivering the clubs timetable of classes.
  • To ensure clear liaison with other departments as required.
  • To carry out our Customer Relations policy through verbal/written conversations and questionnaires.
  • To communicate and promote our services and facilities to guests.
  • To deal with any customer complaints in a professional manner and to notify management of these.
  • To ensure that the guests needs and requirements are met.                                                                                  
  • Requirements
  • 1-2 years experience working in a gym
  • Fitness Instructor Qualification
  • Lifeguard qualification required
  • Ability to demonstrate skills as required for class content
  • Ability to positively interact with the general public.

Food & Beverage Assistants - Breakfast

The main duties and responsibilities for this role include the following:
• Serving guests food as per established standards.
• Providing efficient and friendly service throughout the meal.
• Cleaning, laying up and clearing tables.
• Stocking up and replenishing service points as necessary.

Night Porter

Main Duties & Responsibilities Include:

  • To assist guests with storing of luggage
  • To ensure that wake-up calls are completed/logged each morning/evening
  • To order taxi’s for guests
  • To assist guests with booking of restaurants/tours etc
  • To ensure that the lobby area is kept clean and free of rubbish, glasses, etc
  • To ensure that the front of the hotel, leisure centre and convention centre walkways are kept free from rubbish and cigarette butts
  • To ensure that the driveway area is kept free flowing of cars and that taxi’s are parked accordingly
  • To complete the night porters check list daily
  • To ensure that all parcels/letters are logged and delivery or stored correctly
  • To assist guests to their rooms
  • To meet and greet hotel guests with courtesy and assist with directions to functions

Night-porter-citywest-hotel

Part Time Pastry Chef

Main Duties & Responsibilities include:

  • Participate in the work of preparing a large volume of pastries and bread.
  • Manage all pastry requirements in the kitchen.
  • Assists in planning menus and making suggestions for improvements in this section.
  • Prepare special pastries for banquets and other occasions.

Banqueting Chef de Partie

We are currently recruiting for a Banqueting Chef de Partie to join our large kitchen team. Our beautiful Restaurant has recently opened, having undergone extensive refurbishment, and this is an exciting opportunity for a Chef de Partie looking to progress in their career.

Main Responsibilities:

  • Preparation of food according to recipes and cooking standards.
  • To train and guide commis chefs/kitchen assistants/kitchen stewards.
  • To assist in the set up and organisation of the assigned workstation.
  • To contribute to the best of your ability to the production of food items.
  • To ensure all dishes are prepared in a timely fashion and to the appropriate agreed standard
  • To operate in a safe and responsible manner with recognised techniques
  • To ensure a high standard of personal hygiene.
  • To understand the provisions and maintenance of the kitchen services.                                                                   
  • The ideal candidate must have:
  • Previous experience in a similar position
  • Have the ability to work well in a busy environment, also have good hygiene practice skills.
  • Have a professional appearance & work attitude and hold a valid Work Permit.
  • Ability to work as part of a team in a busy, fast paced kitchen environment
  • This is an excellent opportunity for an ambitious, hardworking chef to work in a fast paced and dynamic hotel. The Chef de partie will work closely with our head chef and will have direct exposure to large functions and events of up to 4000 people. It is an ideal springboard for gaining valuable experience in a busy hotel group and provides opportunities for progression within your career.

banqueting-chef-de-partie-citywest

We are an equal opportunitites employer.