Careers at Citywest Hotel

Citywest Hotel is part of the Tetrarch Hospitality Group, one of Ireland’s leading Independent HotelManagement Companies, operating and asset managing over 1,600 bedrooms with close to 1,800 employees in some of the finest and best known hotels in Ireland.

We are an equal opportunitites employer.

We are currently recruiting for the following positions, if you wish to apply for any of these roles please email Aoife at acox@citywesthotel.com with the position as the subject line.

Events Sales Executive

Main Duties & Responsibilities Include:

• To actively respond to and convert all types of event prospects from various sources of leads.
• To develop creative and attractive proposals for potential clients.
• To respond to all prospects regarding event spaces and catering requirements.
• To maintain an active trace/follow-up system on all sales prospects.
• To coordinate the sales efforts between the event sales department and event detailing department and ensure proper utilisation of event spaces to yield maximum revenues.
• To conduct site inspections on the property with meeting planners and potential clients
• To negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.
• To comfortably entertain appropriate clients.
• To close prospects as confirmed bookings and maximise all revenue potential by upselling in all revenue producing areas.

MICE Sales Manager

As a senior member of the Commercial team, this role will take responsibility for the development and growth of new and existing accounts in International MICE Markets (Meeting, Incentive, Conference and Exhibition) for a large four star property and venue in Dublin. Particular focus will be on revenue growth in the MICE market segment.

Key Responsibilities:
• Assist the Commercial Director in the setting of annual revenue targets for the MICE market in terms of its contribution to the following revenue centres:
1. Accommodation
2. Food & Beverage
• Responsible for achieving the annual revenue targets for the MICE market as set out in the annual budget
• Generation and development of new accounts in the MICE market through various sales tools and activities that include but are not limited to:
1. Cold calling
2. Networking
3. Development of sales plans
4. Industry Promotions
5. Social media
6. Trade shows
7. Familiarisation trips
8. Site inspections visits
9. Targeting competitor events & accounts
10. Monitoring rotation of MICE events internationally for sales leads
11. Identification of potential ambassadors for international events

Duty Manager

Main Responsibilities:

  • To support the management team ensuring the smooth running of the hotel operation.
  • To be aware of the business in the hotel and to work with each department to ensure delivery of exceptional guest service at all times.
  • To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction.
  • Ensure to deal with all Guest queries and complaints in full, reporting outcomes to respective manager
  • Ensure the best levels of customer care within the property.
  • To ensure that all guests are greeted in a warm, friendly and courteous fashion.
  • To implement and maintain the highest standard operating procedures for all service areas.
  • To supervise and manage the operation of all service areas ensuring they are adequately staffed and supervised.
  • To be involved in all stock takes which are carried out.
  • To ensure an organised order of work is in place in all areas and that appropriate service systems are in use.
  • To communicate with all departments and to work closely with all department heads at all times.
  • To ensure that all Asst. Managers / Supervisors in all areas are carrying out their duties in an efficient and organised fashion.
  • To liaise with the Deputy General Manager and General Manager regarding all operational issues.
  • To ensure appropriate levels of customer care is delivered at all times.
  • To ensure a high level of hygiene throughout the Hotel at all times, with a strict cleaning schedule in operation.
  • To ensure all equipment and furniture in the Hotel is maintained and not abused.
  • To be an active member of the Health and Safety Committee and to ensure we have a highly motivated team and all problems are solved mutually.

Bar Tenders

The main duties and responsibilities for this role include the following:

• Serve and present beverages to customers in a quick and efficient manner while maintaining our hotel standards.
• Dealing with cash on a daily basis while taking payment for food & beverage.
• Replenish stock when required
• Ensure that breakages and waste are recorded
• Ensure that correct measures and correct pouring of alcohol is adhered to
• Keep up to date with current promotions and new products
• Make customers aware of offers on our extensive food and beverage range

At least 1 years experience working in a similar role is desirable. Flexibility is required, and hours of work will be evening time

Experienced Receptionist

The main duties and responsibilities include:

• To ensure that both incoming and outgoing calls are handled in a professional manner.
• To ensure that all reservation enquiries are handled in a professional manner and used as a sales opportunity.
• To make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly.
• To deal with customers without advance bookings on arrival in line with departmental procedures.
• To take all opportunities to both promote products to our customer and increase the customer base.
• To ensure that customers accounts are prepared and maintained and that payments are dealt with according to the hotels standards and company’s cash handling procedures.
• To ensure all reservations and administrative duties are carried out efficiently.
• To ensure the professional operation of the back office including monitoring the delivery of guest mail, faxes and personal belongings

Commis Chef 2nd and 3rd Year

Main Responsibilities:

  • To assist in the preparation of food according to recipes and cooking standards.
  • To prepare, cook and present all dishes within area of responsibility to the correct menu specification with regard to quality and quantity.
  • To ensure that any problems with food quality are identified and dealt with or reported promptly to the appropriate person.
  • To maintain all storage areas with regard to temperature, ventilation and cleanliness.
  • To ensure that all food items are stored under the correct conditions according to food type.

Flexibility with working hours is essential to this role.

Kitchen Porter

Main Responsibilities:

  • To ensure that all machinery is operated in line with trained instructions and is maintained in a clean working condition.
  • To ensure that chemicals are handled and stored in line with regulations
  • To ensure that surfaces, furnishings, fixtures and fittings are cleaned according to hotel standards
  • To adhere to kitchen cleaning schedules in line with HACCP regulations
  • Waste and rubbish is prepared and disposed of appropriately
  • To strip and clean all slicing machines, stoves, ovens, deep fat fryers and mixers, with the appropriate chemicals and cleaning equipment
  • To wash, clean, dry and sort all cutlery and store them correctly
  • To clean floors, walls, benches and fridges
  • To deep clean all work surfaces, shelves and benches in food areas to the required standard
  • To help with sorting and storing deliveries

Accommodation Assistants

Main Responsibilities:

- To ensure all guest bedrooms and bathrooms are cleaned to the hotels standards
- To ensure all corridors and public areas are clean and well maintained
- To ensure a high level of security at all times
- To report all lost property and maintenance requests to the supervisors/manager.

The ideal candidate will have:

- Experience within a similar role
- Excellent attention to detail
- Excellent customer service skills
- A focus on achieving high standards
- Excellent communication skills (good written and spoken English is required)

Accommodation Supervisor

Main Responsibilities:

  • To greet all guests and ensure guest’s needs are priority Number One.
  • Provide exceptional and professional service to all our guests, and to all CITYWEST HOTEL Standards.
  • To liaise with relevant departments, in a timely fashion, to ensure that the guests expectations are consistently met and where possible exceeded.
  • To ensure agreed standards of cleanliness and hygiene are maintained in all bedrooms in accordance with Hotel SOP ( Standard Operation Procedure)
  • Attends to guest complaints or feedback to ensure guest needs are met in a timely and cost effective manner; follows up as necessary.
  • To assign each worker their duties and to set required standards against which work will be checked, in accordance with Accommodation department SOP's.
  • Obtains a list of their rooms to be cleaned immediately and a list of prospective check-outs or cancellations to prepare work assignments.
  • Supervise operations within the Housekeeping department

Previous experience working in a similar role is essential.

Reception Supervisor

Main Responsibilities:

  • To work with the Reception Manager and Front Office Manager in supporting the Reception Team with the objective of alleviating problems or delays that may occur on check in/check out
  • To work with the Reception Manager and assist in delegating tasks and setting objectives to Receptionists on a regular basis
  • To work closely with the Front Office Team to ensure that all guests are looked after in accordance with best practice
  • To ensure all Receptionists are following all procedures and are fully trained
  • To assist in supervising the allocation of bedrooms with regards to tours/conferences/vip’s, regular guests etc
  • To ensure that all complaints are handled in the correct manner
  • To make certain that the hotel credit procedures are carried out and strictly adhered to at all times, and that all records are accurate and up to date
  • To promote maximum communications at all times, within the department and with all others, with special attentions to: Housekeeping, Reservations and Accounts

Food & Beverage Assistants - Breakfast

The main duties and responsibilities for this role include the following:
• Serving guests food as per established standards.
• Providing efficient and friendly service throughout the meal.
• Cleaning, laying up and clearing tables.
• Stocking up and replenishing service points as necessary.

Food & Beverage Supervisor - Breakfast

The main duties and responsibilities for this role include the following:

• To work with and supervise a team of Food & Beverage Assistants
• To work closely with other Supervisors and Manager in the Breakfast / Woodlock Department and with the Breakfast / Woodlock Manager
• Meeting and greeting Guests as they arrive, ensuring that they are welcome
• Serving guests food as per established standards
• Providing efficient and friendly service throughout the meal
• Cleaning, laying up and clearing tables
• Stocking up and replenishing service points as necessary

At least 2 years’ experience working in a similar role is desirable. Flexibility is required and hours of work will be early mornings and afternoons.

Part Time Pastry Chef

Main Duties & Responsibilities include:

- Participate in the work of preparing a large volume of pastries and bread.
- Manage all pastry requirements in the kitchen
- Assists in planning menus and making suggestions for improvements in this section
- Prepare special pastries for banquets and other occasions.

We are an equal opportunitites employer.